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Welcome to Cozy Ephemera Nook! By placing an order through this website, you agree to the following terms and conditions.
Mystery Boxes: Each Cozy Ephemera Nook Mystery Box is individually curated. Product photos are examples only, and the exact contents, colors, themes, brands, and designs will vary. Customer preferences are used as a guide, but specific items or requests cannot be guaranteed.
Processing and Shipping: Please allow approximately 5–7 business days for your Mystery Box to be curated and prepared before shipping. Processing time is separate from shipping time. Tracking information will be provided when available.
Orders and Cancellations: Because Mystery Boxes are individually curated, please contact Cozy Ephemera Nook as soon as possible if you need to cancel or change an order. Once an order has entered the curation or shipping process, cancellation or changes may no longer be possible.
Returns and Refunds: Returns and refunds are handled according to the Return and Refund Policy provided on this website.
Delivered Packages: Once a package is marked delivered by the shipping carrier, customers should first check with household members, neighbors, and the local carrier or post office if the package cannot be located. Cozy Ephemera Nook will provide available tracking information and assist with an appropriate carrier or insurance claim when possible.
Contact: Questions about an order or these terms may be sent to cozy.ephemera.nook@gmail.com.
Because each Cozy Ephemera Nook Mystery Box is individually curated using your preferences, all sales are generally final. However, I want you to be happy with your order. If your box arrives damaged, contains a missing item, or you receive the wrong order, please contact me within 7 days of delivery at cozy.ephemera.nook@gmail.com.
Please include your order number and photos when applicable. If a return is necessary, I will provide return instructions and cover the cost of return shipping. Items must be returned before a refund is issued unless I determine that a return is not necessary. Once the return is received and reviewed, the appropriate refund, replacement, or other resolution will be provided.
If tracking shows an order as delivered but you cannot locate the package, please contact the shipping carrier and check with household members, neighbors, or your local post office. I will be happy to provide available tracking or shipping information and assist with an appropriate carrier or insurance claim when possible.
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